I-therm.be
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Privacy Policy

Last updated: 1/22/2026

1. Introduction

I-therm.be is committed to protecting your privacy. This privacy policy explains how we collect, use, share, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data Collected

We collect the following data:

  • Identification information: name, surname, email, phone number
  • Address information: complete address for interventions
  • Account information: password (encrypted), login history
  • Transaction data: booking details, payments, invoices
  • Technical data: IP address, browser type, cookie data
  • Communications: messages exchanged via our platform

3. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Contract performance: to provide our booking and intervention services
  • Legal obligation: to comply with tax and accounting obligations
  • Legitimate interest: to improve our services and prevent fraud
  • Consent: for sending marketing communications (if accepted)

4. Data Usage

Your data is used to:

  • Create and manage your user account
  • Process your bookings and organize interventions
  • Process payments and issue invoices
  • Communicate with you regarding our services
  • Improve the quality of our services
  • Ensure platform security
  • Comply with our legal obligations
  • Send you marketing information (with your consent)

5. Data Sharing

We share your data with:

  • Technicians: contact details and address to perform the intervention
  • Payment providers: to process transactions securely
  • Service providers: hosting, customer support, analytics
  • Legal authorities: if required by law or to protect our rights

We never sell your personal data to third parties.

6. Data Retention

We retain your personal data for the duration necessary for the purposes for which it was collected:

  • Account data: during account activity + 1 year
  • Transaction data: 7 years (accounting and tax obligations)
  • Communication data: 2 years
  • Cookies: according to your browser settings

7. Data Security

We implement appropriate security measures to protect your data:

  • Encryption of passwords and sensitive data
  • Secure connections (HTTPS/SSL)
  • Limited access to personal data
  • Regular backups
  • Monitoring and protection against cyberattacks

8. Your Rights (GDPR)

Under GDPR, you have the following rights:

  • Right of access: obtain a copy of your personal data
  • Right to rectification: correct inaccurate data
  • Right to erasure: delete your data ("right to be forgotten")
  • Right to restriction: restrict processing of your data
  • Right to portability: receive your data in a structured format
  • Right to object: object to processing of your data
  • Right to withdraw consent: particularly for marketing
  • Right to lodge a complaint: with the data protection authority

To exercise your rights, contact us at info@i-therm.be

9. Cookies

Our website uses cookies to improve your experience:

  • Essential cookies: necessary for site functionality
  • Performance cookies: to analyze site usage
  • Functional cookies: to remember your preferences

You can manage cookies through your browser settings.

10. International Transfers

Your data is primarily stored and processed within the European Union. In case of transfers outside the EU, we ensure appropriate safeguards are in place in accordance with GDPR.

11. Changes to This Policy

We may modify this privacy policy. Changes will be posted on this page with a new update date. We encourage you to review this page regularly.

12. Contact

For any questions regarding this privacy policy or your personal data:

Data Controller: I-therm.be